We ship within One Business Day/24 hours of the purchase date.
All items ship from USA
Please allow 2-9 business days for delivery, depending on your chosen shipping service and location.
On rare occasions, the USPS, UPS, or FedEx may experience delays.
Please understand that once the package leaves our facility, it is no longer in our custody or control.
Order with payment before 2:00 PM Arizona time M-F. We will try to ship the day of purchase.

Kiteflyershop has a 30-day return policy, meaning you have 30 days from the date of purchase for returns. A 20% or more restocking fee may apply.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@kiteflyershop.com. Please note that returns will need to be sent to the following address: Kiteflyershop, 5419 S. Primavera Drive, Fort Mohave, AZ. 86426

You can always contact us for any return questions at info@kiteflyershop.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. All items are shipped with carrier insurance. If your package arrives defective, damaged, please refuse it; this protects you and us.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Sorry, REFUNDS only on returns.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kiteflyershop.com.